Privacy Policy
Last updated: 2026-09-09 — replaces all previous versions of this policy.
This Privacy Policy explains how Buddy Bites ("Buddy Bites", "we", "us", "our") collects, uses, shares, and protects personal data when you visit www.buddybites.hk, place an order, or subscribe to our products. It applies to visitors and customers of our Hong Kong store.
Information We Collect
Information you give us directly, when you place an order, create an account, subscribe, contact customer service, or leave a review:
- Name, delivery address, phone number, and email address
- Order and subscription details (products, frequency, billing cycle)
- Payment information — processed directly by our payment provider via Shopify; we do not store your full card details
- Correspondence you send us, including customer service enquiries and product reviews
Information collected automatically, when you browse our site, via cookies and similar technologies:
- Device and browser information, IP address, and general location
- Pages viewed, referral source, and on-site behaviour
We use the following tools to collect this information: Google Tag Manager, Meta (Facebook) Pixel, Mixpanel, and Microsoft Clarity for analytics, advertising, and improving our website.
How We Use Your Information
- To process and fulfil your orders and subscriptions
- To provide customer service and respond to enquiries
- To send order confirmations, shipping updates, and account notices
- With your consent, to send marketing emails about products, promotions, and Buddy Bites news (via Klaviyo) — you can unsubscribe at any time
- To analyse and improve our website, products, and services
- To detect and prevent fraud, and keep our site secure
- To comply with our legal obligations
How We Share Your Information
We share personal data only where necessary, with:
- Service providers who help us run our business, including Shopify (e-commerce platform and payments), Skio (subscription management), Klaviyo (email marketing and reviews), delivery couriers, and analytics/advertising partners (Meta, Google, Mixpanel, Microsoft Clarity)
- Legal and safety purposes — where required by law, or where we believe it's necessary to protect our rights, prevent fraud, or prevent harm
- A new owner, if Buddy Bites is acquired or sells substantially all of its assets
Buddy Bites also operates a separate storefront in Singapore (buddybites.sg). We do not share your personal data with our Singapore entity or store, or with any other Buddy Bites affiliate outside Hong Kong.
Cookies
We use cookies and similar technologies to run our site, remember your preferences, and understand how our site is used, including for advertising. You can manage or disable cookies through your browser settings, and opt out of interest-based advertising through your Meta ad settings or Google ad settings. Disabling cookies may affect how our site works.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, tax, or reporting obligations, after which it is securely deleted or anonymised.
Your Rights
Under Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486), you have the right to check whether we hold personal data about you, request access to it, and ask us to correct it. To exercise these rights, contact us using the details below.
Children's Privacy
Our services are not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
Security
We use reasonable technical and organisational measures to protect your personal data. However, no method of storage or transmission over the internet is 100% secure. If you have any reason to believe your interaction with us is no longer secure, please contact us immediately using the details below.
Governing Language
This Privacy Policy has been drafted in the English language. In the event of any conflict, discrepancy, ambiguity, or inconsistency between the English version of this Privacy Policy and any translation into another language, the English version shall prevail, control, and govern for all purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page at www.buddybites.hk, and the "last updated" date at the top will reflect the most recent revision.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, contact us at cs@buddybites.dog, or by mail at: